Terms of service

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1. The agreement

These terms apply when you order or use any Offerhost service. Ordering a service means you accept them, along with the acceptable use policy, privacy policy and refund policy, which form part of this agreement.

2. Your account

• Keep your contact details current. We use them for invoices and outage notices.
• You are responsible for what happens under your account, including what your own users do.
• Do not share credentials. Use separate API keys per system so one can be revoked alone.

3. Service provision

We provide services with reasonable skill and care. Maintenance is announced in advance on the status page except where an urgent security fix makes notice impossible. We may change the technical implementation of a service as long as the specification you bought is maintained.

4. Payment

• Services are billed in advance for the term you choose.
• Invoices are due on the date shown. Late payment may lead to suspension after notice.
• Prices exclude VAT, which is applied according to your billing address.
• Renewal prices are the prices published at renewal time; we give 30 days notice of increases.

5. Suspension and termination

We may suspend a service where it threatens the stability or security of the network, breaches the acceptable use policy, or remains unpaid after notice. Where circumstances allow, we contact you first. You may cancel any service before the end of its term, effective at that term’s end.

6. Data and backups

Backups included with a service are a convenience, not a substitute for your own. You remain responsible for keeping copies of anything you cannot afford to lose, particularly on unmanaged services such as VPS and dedicated servers.

7. Liability

Our liability for any claim is limited to the charges paid for the affected service in the twelve months before the claim. We are not liable for indirect losses, lost profits or lost data. Nothing here limits liability that cannot lawfully be limited.

8. Changes to these terms

We give at least 30 days notice of material changes by email and on this page. If a change is unacceptable to you, you may cancel before it takes effect.

9. Contact

Questions about these terms go to support@offerhost.example.